الأوت سورس

SKYCALL OUTSOURCING AND SUPPORT SERVICES

We believes in making the customer’s lives easier so that they can focus on growing their business significantly while leaving the IT management aspects to us. With that objective, SKYCALL provides services that help the organisations to manage their IT infrastructure effectively.

We undertakes IT outsourcing operations for specific customers and parts of infrastructure so that customers can focus on their core business while SKYCALL manages their IT.  By outsourcing their IT Infrastructure management to an expert organisation like SKYCAL, the customer ensures a high uptime for their IT without the headache of managing an IT team and focussing on the manpower requirements. Our team, with its employee base of technical experts can easily provide these services thereby freeing up the customer’s resources and budgets to focus on their core business strategy.

Our model includes

  • Customized Service Level Agreement (SLA)
  • Service-stage driven monitoring and escalation
  • Self-service web portal update for problems
  • Submit problems through email, phone, web portal
  • Priority-based queuing and escalation
  • Alignment among IT and enterprise processes
  • Single-factor of contact for all IT problems
  • Monthly reporting of all essential overall performance parameters

Our managed IT support gives the following IT outsourced services with الأستشارات التقنية:

  • IT Infrastructure Design, Implementation, and Management
  • VOIP phone system implementation and Management
  • Surveillance system implementation and Management
  • IT Security Services
  • Backup and Disaster Recovery Services
  • IT Strategy recommendation and planning
  • End-User Services
  • Managed Cloud Hosting Services
  • 24×7 Help Desk Services

OUR SERVICE PLANS

We offer a customized IT outsourcing service to meet your operational requirements and your business size.

       Choose a service plan that fits your needs and can grow as you do

Starter

users 10 One site

  • Response Support 8 AM : 4 PM Sun – Thu
  • Weekly Support Online (7 hours)
  • On site Visit 2 Monthly
  • Request For a visit in 2 days
  • Server and End users support
  • VOIP Phone systems (by request service)
  • Surveillance systems (by request service)
  • .
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Recommend

Small-size

users 10-50 Three sites

  • Response Support 8 AM : 4 PM Sun – Thu
  • Weekly Support Online (21 hours)
  • On site Visit 4 Monthly
  • Request For a visit in 1 days
  • Datacenters and End users support
  • VOIP Phone systems (by request service)
  • Surveillance systems (by request service)
  • Discount on Hardware 5%
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Mid-size

users upto 100

  • Response Support (24 hours/7 days)
  • Weekly Support Online (unlimited)
  • On site Visit 8 monthly
  • Request For a visit in same day
  • Datacenters and End users support
  • VOIP Phone systems
  • Surveillance systems
  • Discount on Hardware 15%
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Benefits of our Services

Reduce costs

by contracting our services, you reduce your costs by choose appropriate service plan for your business needs

Lack of Experience

a team of specialists will continually be by your side to monitor systems and assist you to resolve any trouble which may arise.

Latest Technology

we use the latest technology and follow the advanced technology and IT solutions available to assist your business.

Anticipating Problems

Problems may be expected and rectified earlier than they are able to affect your business.

راسلنــا

    للتواصل

    11 Sadek street Mit Ghamr, Dakahliya
    هاتف:(+20) 1022206795
    هاتف:(+20) 1092472218
    بريد إليكترونى:info@cloufone.com
    الموقع الإلكترونى:https://cloufone.com
    مفتوح من:الأحد - للخميس 8:00 - 16:00
    arAR