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  • Email us: info@cloufone.com
  • Working Hours: 08:00-16:00

Cloufone Box

 All-IN-One customer service In-house solution

Cloufone_platform

CLOUFONE BOX  is a technical solution that allows you to own a small device that supports hosting an integrated cloud call center platform and a multi-channel customer management system and provides a distinctive system for managing customer service and communications inside your company.

This solution provides the business with more control over the customer service process, you will have greater control over the security and privacy of customer data this control helps build customer trust and confidence in how their data is handled, which is especially important in industries with strict data privacy requirements and allowing for better quality assurance and adherence to company policies, having an in-house call center can lead to cost savings in the long run, as the company does not have to pay fees to an external service provider.

Quality of our service guaranteed with 14-days money-back 

Why Cloufone in-house box is different from others!

After studying and surveying the opinions of a good number of companies and businesses, we came to the conclusion that the owners of these businesses prefer to keep the data of their customers within their company, but at the same time we found a great fear, and it is a justified fear of the cost and risk of hosting systems or solutions. technology within his company for various reasons, such as the lack of appropriate infrastructure or a qualified team within the company to protect and maintain the safety and stability of these systems, and from here the challenge was to change all these fears and risks from weaknesses to strengths.

We introduce Cloufone in-house box with different advantages

Hosting & Connectivity

The smallest hosting server

Which does not require exist of network infrastructure or prior preparation in the place, so it is suitable for small and medium commercial activities

just plug-in to your router

All you need just connect the system to your Internet router to be able to access the system through the internal network and through the Internet from outside your company.

don't need static IP address

system working without static ip address so you don't need to subscribe with your ISP in static IP address service

LINK between BUSINESS SITES without VPN

You will not need any prior preparations to link all branches of your company to the system, such as connection lines or services such as VPN

connect from anywhere without VPN client

connect from anywhere using your smartphone or desktop PC , Now your employees can choose to work from home or even overseas at any time using their preferred device.

Support soft and VoIP phones

use soft phone mobile or PC App or use VoIP phones to make and receive calls from anywhere inside or outside your company

Security & Data Protection

Built-in Firewall

the system include a powerful cyber-security layer protect the system from security attacks, prevent DOS attack, and utilizing different security mechanisms to protect the system

Auto Backup To Cloud

Built-in automatic backup system that takes a daily backup of system settings and databases to cloud storage such as Google Drive or OneDrive to keep all data saved and easy to retrieve in case of system hardware or software problems

VoIP Encrypted Calls

Secure calls and privacy by using encryption to secure the transmission of voice data, making it unreadable to anyone who intercepts it

Cost Reduction

unlimited users

The system doesn't charge you for users. Our unique model enables you to provide everyone in your organization with a user account and rapidly scale up teams without any setup costs.

Without monthly or annual subscriptions

When you purchase Cloufone Box, you own the product, While it may take a little more cash to buy the product up front, you could save money over a longer timeline by avoiding infinity monthly and annual subscription fees.

Get two devices for two mobile lines

The system includes two devices for installing two mobile SIM cards and connecting them to the system to send and receive phone calls to be considered a starting point for the call center system.

After-Sales Service & Support

14 day money back guarantee

We’re confident in the quality of our system However, if you decide it’s just not right for you, you can return it and get your money back within the first 14 days without giving any reasons

3 months FREE technical support

Our professionally-trained team of technical support specialists are equipped to resolve a variety of support requests,and we will be ready to provide technical support you for 3 months for free

Online or Onsite training

A training course is provided to a number of employees on the system to serve as cadres for the company in establishing and operating the system

 Cloufone in-house box Main Features

Features

Call Center

  • Link all business sites and branches as one unit
  • Support Softphones and VoIP Phones
  • IVR – Interactive Voice Respond
  • Call Queue
  • Call Routing
  • Call Time Condition
  • Custom Music on Hold and Advertising
  • Call Find Me or Follow Me
  • Live Monitoring
  • Reporting System
  • Call Recording
  • Voice Mail
  • Support Hotline
Features

CRM

  • Call center system Module
  • WhatsApp CRM Module
  • Facebook Messenger CRM Module
  • Mobile SMS Module
  • Lead and marketing campaign Module
  • Sales and contacts Module
  • Inventory management Module
  • Support and after-sales service
  • Project Management Module
  • Analytics dashboard and reporting system
  • Calendar & Agenda
  • Document management
  •  Mobile Application

Frequently Questions

How to guarantee the quality of provided service?

We guarantee a stable voice calls with high quality . If you’re not satisfied within 14 days, we’ll refund your payment. No hassle, no risk.

How to subscribe to the service?

we support a monthly subscription service to limit and distribute costs, monthly subscription determined based on number of rented phone extensions

phone extension: usually three or four-digit number that you can assign to an individual employee, room, or department. Meaning, anyone dialing this number can contact the exact person they want.

Phone extensions work just like regular phone lines, as they are linked to your standard land and mobile business numbers. But their main advantage is that an extension can cover as many departments or people as necessary without having to add any extra lines. Plus, they’re simply convenient.

, the call center provide two types of extensions:

  • Internal Ext: which can make or receive calls from any extension in your call center telephony network but cannot make or receive calls using connected land lines or mobile lines, these extensions are used commonly to integrate old analogy telephony systems with the call center
  • External Ext. : which can make or receive calls from any extension on the network or any connected land lines or mobile lines

we provide groups of free internal extensions based on selected package

you could choose starter package as initial step, this package provide 5 external extensions + 5 free internal extensions

Which are requirements to subscribe to the service?

  • At least one land line to 8 lines as maximum in one or more sites , and/or a PRI communications circle, and/or mobile lines, with evidence of customer ownership of these lines.
  • suitable FXO analogy and/or GSM VoIP Gateway devices for each site contain land and/or mobile lines , this devices convert analogy land/mobile lines to digital lines

I have an old telephony system, can it be integrated with cloud call center service?

Yes, in this case, you will need to connect the old phones on FXS VoIP Gateway to convert from analog to digital

Can Cloufone provide required hardware devices, is there any advantages?

Our technical staff will make all required installation and configuration beside support either remotely or in your sites to confirm stability of your system

Who will install and configure and support the site on my sites?

Our technical staff will make all required installation and configuration beside support either remotely or in your sites to confirm stability of your system

Do you prefer to build your on-premise VoIP call center? , We can help you!

Before purchasing a premise VoIP call center, businesses should evaluate their IT strength. Do you have technicians with the required expertise to handle all those work? Besides, some businesses may have IT resources that are fully capable of managing their enterprise phone system but would rather prioritize more important and revenue-generating projects.

Depending on your business needs, situation and resources, with the on-premises deployment, the responsibility of installation, upgrades, and maintenance all falls on your shoulders .

So if you decided to deploy your on-primes VOIP solution , we can help and take the responsibility of installation, upgrades, and maintenance all falls.

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