{ "id": 2236, "date": "2022-01-28T20:08:24", "date_gmt": "2022-01-28T18:08:24", "guid": { "rendered": "https:\/\/cloufone.com\/?page_id=2236" }, "modified": "2024-06-26T10:37:38", "modified_gmt": "2024-06-26T08:37:38", "slug": "voip", "status": "publish", "type": "page", "link": "https:\/\/cloufone.com\/en\/business\/voip\/", "title": { "rendered": "Cloud Call Center" }, "content": { "rendered": "
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The new generation of telephony system , cloufone cloud call center<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n\n\t
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is a cloud service that allow us to link land\u00a0 and mobile lines to it using internet and then you can manage and share these lines with your business teamwork , make your calls from anywhere using internet without extra costs<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n
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Quality of our service, 14-day money-back\u00a0 guaranteed<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t
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cloud call center benefits<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>
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Massive cost savings<\/h3>\n

your entire phone system is hosted and managed in the cloud. You only pay for the services you need which release you from massive investment in capital expenditure and technical know-how required to set up your system<\/p>\n <\/div> \n <\/div> \n\n<\/div><\/div><\/div>

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High-Quality Voice Calls<\/h3>\n

Support High definition (HD) voice calling that delivers an enhanced calling experience using wideband audio technology and noise cancellation. It reduces background noise and provides clearer audio connections.<\/p>\n <\/div> \n <\/div> \n\n<\/div><\/div><\/div><\/div><\/div><\/section>

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privacy and security<\/h3>\n

We has a dedicated team of highly specialized professionals working to make sure VoIP service is fully secure and protected. which means that Cloufone handles all the software upgrades, firewall and security patches<\/p>\n <\/div> \n <\/div> \n\n<\/div><\/div><\/div>

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Mobility and Flexibility<\/h3>\n

connect from anywhere using your smartphone with software for VoIP, or desktop PC from any manufacturer. Now your employees can choose to work from home or even overseas at any time with the same office number using their preferred device.<\/p>\n <\/div> \n <\/div> \n\n<\/div><\/div><\/div><\/div><\/div><\/section>

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Scalability<\/h3>\n

makes scalability an easy choice for growing businesses. Scaling could be as simple as you can basically go from a few standard phone lines to a full call center setup with just a few administrative changes to your system. This allows you to rapidly expand your functionality when it\u2019s needed and scale back when it\u2019s not, We don\u2019t need to tell you how much you can save because of this.<\/p>\n <\/div> \n <\/div> \n\n<\/div><\/div><\/div>

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CRM integration<\/h3>\n

can be integrated with a whole lot of different software solutions to enhance, improve and facilitate general users, One of such technological marriages is CRM integration, The CRM integration to call center provides notes uploading, call recording, customer management, number lookups and a number of other benefits<\/p>\n READ MORE<\/a> <\/div> \n <\/div> \n\n<\/div><\/div><\/div><\/div><\/div><\/section>

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Advanced features<\/h3>\n

You are no longer limited to the features on your old telephony system , it is now possible to have access to features such as Call Control, Voice Menu, Time Conditions, Call Recording, Queue, Wallboards and much more; are generally available on a web portal<\/p>\n <\/div> \n <\/div> \n\n<\/div><\/div><\/div>

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Real-time monitoring and Report Analysis<\/h3>\n

real-time statistics and monitoring of all the activities in your system including ongoing ,missed and unanswered calls, active or available agents, through a web portal accessible on a desktop or mobile.<\/p>\n <\/div> \n <\/div> \n\n<\/div><\/div><\/div><\/div><\/div><\/section>

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Cloufone Call Center main features<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>
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Link all business sites and branches as one unit<\/h3>\n

link all phone lines in business sites and branches to our cloud system and share them with your team from anywhere , beside allow employees in all sites to communicate with each other as one unit<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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IVR – Interactive Voice Respond<\/h3>\n

is a voice system to let you callers select a choices by pressing numbers on the phone dial pad, you can play a voice ask them to press 1 for Arabic or 2 for English, then you’ll redirect the caller to the next selection and another menu.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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Call Queue<\/h3>\n

is a system to manage a caller and set them in a queue to be answered as call first answered first<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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Call Routing<\/h3>\n

is the process of placing live phone calls in a queue and distributing them to the appropriate departments or agents based on pre-established rules and criteria like customer type, purpose, agent performance, and staff availability.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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Call Time Condition<\/h3>\n

is a feature allow you to select the days and times to receive calls from your callers and direct it to your welcome IVR, and then all customers going to be directly to another IVR if they calls you out of your working hours.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>

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Link all business sites and branches as one unit<\/h3>\n

link all phone lines in business sites and branches to our cloud system and share them with your team from anywhere , beside allow employees in all sites to communicate with each other as one unit<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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IVR – Interactive Voice Respond<\/h3>\n

is a voice system to let you callers select a choices by pressing numbers on the phone dial pad, you can play a voice ask them to press 1 for Arabic or 2 for English, then you’ll redirect the caller to the next selection and another menu.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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Call Queue<\/h3>\n

is a system to manage a caller and set them in a queue to be answered as call first answered first<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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Call Routing<\/h3>\n

is the process of placing live phone calls in a queue and distributing them to the appropriate departments or agents based on pre-established rules and criteria like customer type, purpose, agent performance, and staff availability.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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Call Time Condition<\/h3>\n

is a feature allow you to select the days and times to receive calls from your callers and direct it to your welcome IVR, and then all customers going to be directly to another IVR if they calls you out of your working hours.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>

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Custom Music on Hold and Advertising<\/h3>\n

allow you to change the hold music for each queue to let your caller listen to your services or product advertising during the hold time<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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Call Find Me or Follow Me<\/h3>\n

Both Find Me and Follow Me are call forwarding features. If Find Me lets you receive calls anywhere, Follow Me lets a customer reach you across multiple phone numbers.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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Reporting System<\/h3>\n

Call Center Reporting System gives you all needed reports to manage your business “e.g: Calls detail, Calls per hour, Calls per Agent, Breaking time report for each agent, incoming call success, and more reports<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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Live Monitoring<\/h3>\n

Live Monitoring allow call center team leader to check a live agents and queues status<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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Call Recording<\/h3>\n

Voice Mail<\/h3>\n

Agent Break System<\/h3>\n

Agent Login and logout System<\/h3>\n

Support Hotline<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>
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Full support<\/strong> for integration between our products Cloufone CRM<\/a> and the cloud call center which will add new powerful features to the system, we also support integration with most popular CRM systems<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n
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All phone lines in organization branches as one work unit<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n\n\t
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Frequently Questions<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n\t\n \t
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How to guarantee the quality of provided service?<\/h4>\n
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We guarantee a stable voice calls with high quality . If you’re not satisfied within 14 days, we’ll refund your payment. No hassle, no risk.<\/p>\n <\/div>\n <\/div>\n\t\n \t

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How to subscribe to the service?<\/h4>\n
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we support a monthly subscription service to limit and distribute costs, monthly subscription determined based on number of rented phone extensions<\/p>\n <\/div>\n <\/div>\n\t\n \t

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Which are requirements to subscribe to the service?<\/h4>\n
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