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Cloud Call Center

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Cloud Call Center Services, Multichannel CRM, IT Solutions – EGYPT
Cloud Call Center

The new generation of telephony system , cloufone cloud call center

is a cloud service that allow us to link land and mobile lines to it using internet and then you can manage and share these lines with your business teamwork , make your calls from anywhere using internet without extra costs

Quality of our service, 14-day money-back guaranteed

cloud call center benefits

Massive cost savings

your entire phone system is hosted and managed in the cloud. You only pay for the services you need which release you from massive investment in capital expenditure and technical know-how required to set up your system

High-Quality Voice Calls

Support High definition (HD) voice calling that delivers an enhanced calling experience using wideband audio technology and noise cancellation. It reduces background noise and provides clearer audio connections.

privacy and security

We has a dedicated team of highly specialized professionals working to make sure VoIP service is fully secure and protected. which means that Cloufone handles all the software upgrades, firewall and security patches

Mobility and Flexibility

connect from anywhere using your smartphone with software for VoIP, or desktop PC from any manufacturer. Now your employees can choose to work from home or even overseas at any time with the same office number using their preferred device.

Scalability

makes scalability an easy choice for growing businesses. Scaling could be as simple as you can basically go from a few standard phone lines to a full call center setup with just a few administrative changes to your system. This allows you to rapidly expand your functionality when it’s needed and scale back when it’s not, We don’t need to tell you how much you can save because of this.

CRM integration

can be integrated with a whole lot of different software solutions to enhance, improve and facilitate general users, One of such technological marriages is CRM integration, The CRM integration to call center provides notes uploading, call recording, customer management, number lookups and a number of other benefits

Advanced features

You are no longer limited to the features on your old telephony system , it is now possible to have access to features such as Call Control, Voice Menu, Time Conditions, Call Recording, Queue, Wallboards and much more; are generally available on a web portal

Real-time monitoring and Report Analysis

real-time statistics and monitoring of all the activities in your system including ongoing ,missed and unanswered calls, active or available agents, through a web portal accessible on a desktop or mobile.

Cloufone Call Center main features

Link all business sites and branches as one unit

link all phone lines in business sites and branches to our cloud system and share them with your team from anywhere , beside allow employees in all sites to communicate with each other as one unit

IVR – Interactive Voice Respond

is a voice system to let you callers select a choices by pressing numbers on the phone dial pad, you can play a voice ask them to press 1 for Arabic or 2 for English, then you’ll redirect the caller to the next selection and another menu.

Call Queue

is a system to manage a caller and set them in a queue to be answered as call first answered first

Call Routing

is the process of placing live phone calls in a queue and distributing them to the appropriate departments or agents based on pre-established rules and criteria like customer type, purpose, agent performance, and staff availability.

Call Time Condition

is a feature allow you to select the days and times to receive calls from your callers and direct it to your welcome IVR, and then all customers going to be directly to another IVR if they calls you out of your working hours.

Link all business sites and branches as one unit

link all phone lines in business sites and branches to our cloud system and share them with your team from anywhere , beside allow employees in all sites to communicate with each other as one unit

IVR – Interactive Voice Respond

Call Queue

is a system to manage a caller and set them in a queue to be answered as call first answered first

Call Routing

Call Time Condition

Custom Music on Hold and Advertising

allow you to change the hold music for each queue to let your caller listen to your services or product advertising during the hold time

Call Find Me or Follow Me

Both Find Me and Follow Me are call forwarding features. If Find Me lets you receive calls anywhere, Follow Me lets a customer reach you across multiple phone numbers.

Reporting System

Call Center Reporting System gives you all needed reports to manage your business “e.g: Calls detail, Calls per hour, Calls per Agent, Breaking time report for each agent, incoming call success, and more reports

Live Monitoring

Live Monitoring allow call center team leader to check a live agents and queues status

Call Recording

Voice Mail

Agent Break System

Agent Login and logout System

Support Hotline

Full support for integration between our products Cloufone CRM and the cloud call center which will add new powerful features to the system, we also support integration with most popular CRM systems

All phone lines in organization branches as one work unit

Frequently Questions

How to guarantee the quality of provided service?

We guarantee a stable voice calls with high quality . If you’re not satisfied within 14 days, we’ll refund your payment. No hassle, no risk.

How to subscribe to the service?

we support a monthly subscription service to limit and distribute costs, monthly subscription determined based on number of rented phone extensions

Which are requirements to subscribe to the service?

At least one land line to 8 lines as maximum in one or more sites , and/or a PRI communications circle, and/or mobile lines, with evidence of customer ownership of these lines.
suitable FXO analogy and/or GSM VoIP Gateway devices for each site contain land and/or mobile lines , this devices convert analogy land/mobile lines to digital lines

I have an old telephony system, can it be integrated with cloud call center service?

Yes, in this case, you will need to connect the old phones on FXS VoIP Gateway to convert from analog to digital

Can Cloufone provide required hardware devices, is there any advantages?

Our technical staff will make all required installation and configuration beside support either remotely or in your sites to confirm stability of your system

Who will install and configure and support the site on my sites?

Our technical staff will make all required installation and configuration beside support either remotely or in your sites to confirm stability of your system

Do you prefer to build your on-premise VoIP call center? , We can help you!

Before purchasing a premise VoIP call center, businesses should evaluate their IT strength. Do you have technicians with the required expertise to handle all those work? Besides, some businesses may have IT resources that are fully capable of managing their enterprise phone system but would rather prioritize more important and revenue-generating projects.

Depending on your business needs, situation and resources, with the on-premises deployment, the responsibility of installation, upgrades, and maintenance all falls on your shoulders .

So if you decided to deploy your on-primes VOIP solution , we can help and take the responsibility of installation, upgrades, and maintenance all falls.

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